Service & Support

Why Choose Us

  • Top-tier R&D Strength

    The World's Exclusive Design & EPC Contractor for Donkey Slaughtering & Refrigeration Projects

  • In-depth International Cooperation

    Acquired Germany BANSS, Forging a Powerful Alliance of Advanced Technologies

  • Veteran Industry Expert Team

    Rapid Response to Industrial & Market Demands, Leading the Industry's Technological Trends

  • Self-owned Manufacturing Plant

    Strict Quality Control for All Products, Precise Guarantee of Delivery Schedules

  • Professional Engineering Team

    Instant Integrated Technical Support with Efficient Online & On-site Services

  • Professional After-sales Team

    7×24 Hour Emergency Rapid Response, Ensuring Worry-free Project Operation

Full-case Service Process

1

Business
Communication

Understand customer needs, clarify material and functional details; provide process flow suggestions for the entire production line.
2

Design
Proposal

Based on the communication, provide a preliminary plan: including equipment configuration diagram, technical description, budget quotation, etc.
3

Sign A
Contract

Sign the contract, which clearly specifies technical parameters, delivery time, payment method, and after-sales service terms.
4

Project
Payment

Offering multi-currency accounts and flexible payment methods to facilitate customer operations.
5

Product
Manufacturing

Complete manufacturing on standalone machines or production lines within the factory, and test product quality to ensure compliance with technical standards.
6

Logistics
Delivery

Based on the equipment volume, we provide transportation solutions and guidance on customs clearance documents. We also offer container optimization solutions to reduce transportation costs.
7

Engineering
Installation

Confirm site conditions with the customer in advance, provide an installation guidebook, dispatch engineers to the site (or provide remote guidance), and coordinate with the local installation team.
8

Project
Delivery

After the project is accepted and delivered, we will provide a 1-2 year warranty period, 7×24-hour remote technical support, and regular follow-up visits to check on usage.

If you have any technical or maintenance-related questions, you can choose one of the following ways to contact us:

7*24 service hotline:

+86 4009-710-788

Or send an email to:

info@cnhonorgroup.com
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